Refund policy

Overview: At Urban Thrive, we are committed to providing high-quality second-hand clothing and a unique shopping experience. We want our customers to be fully satisfied with their purchases. However, due to the nature of our products, all sales are final.

Exceptions: If you receive the wrong item, please reach out to us immediately, and we will arrange for the correct item to be sent to you.

Customer responsibility: it is the customers responsibility to ensure that the items they are purchasing are suitable for their needs. we provide detailed descriptions and sizing information to assist in this process