FAQs
What is Urban Thrive all about?
Urban Thrive is your go-to destination for curated, second-hand apparel. We focus on sustainable fashion by offering high-quality, pre-loved clothing that blends unique style with eco-conscious values.
How do you ensure the quality of your items?
Every piece is carefully inspected for quality, condition, and authenticity before its listed. We aim to provide gently used or upcycled items that are stylish, durable, and ready to wear.
Do you restock items once they’re sold?
Since our items are thrifted and unique, they are typically one-of-a-kind. Once an item is sold, it’s unlikely to be restocked. We recommend acting fast if you see something you love!
What are your shipping options?
At Urban Thrive, we are proud to offer reliable and efficient shipping exclusively within Canada. Our goal is to ensure that your shopping experience is seamless and that your new item arrives in perfect condition.
Can I return or exchange an item?
At Urban Thrive, we are committed to providing high-quality products and exceptional service to our customers. Due to the unique nature of our business, we are currently unable to offer returns or exchanges on any items purchased on our website.
All items are sold on a final sale basis.
Orders cannot be cancelled once the order has been placed.
How does Urban Thrive support sustainability?
By offering thrifted and upcycled clothing, we reduce waste and promote the reuse of high-quality apparel. Every purchase you make helps lower the demand for fast fashion, contributing to a more sustainable future.